Your questions, our answers
At Logistik 13 GmbH, we pride ourselves on our adaptability, commitment to excellence, and transparent service. This section is designed to answer your most frequently asked questions about our car rental and transport services, ensuring you have all the information you need. Explore what we have to offer and how we can contribute to your success with clarity and confidence.
Frequently asked questions
It all began with a simple idea fueled by a deep passion for seamless logistics and reliable transportation. As Logistik 13 GmbH, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality, integrity, and customer satisfaction, ensuring that everything we do reflects our commitment to excellence and efficiency.
What types of vehicles are available, and how many people can they fit?
Logistik 13 GmbH offers a diverse fleet, from compact cars and spacious vans for passengers to various commercial vehicles for transport. Each vehicle listing includes detailed specifications on passenger capacity or cargo volume and payload to help you choose the perfect fit.
What are the rental rates, and are there any hidden fees?
Our rental rates vary based on vehicle type and rental duration. We believe in transparent pricing at Logistik 13 GmbH; what we quote is what you pay. Optional extras are always clearly explained upfront, so you can plan with confidence, knowing there are no hidden costs.
How long can I rent a vehicle — daily, weekly, or monthly?
We offer flexible rental periods to suit your needs, including daily, weekly, and monthly options. For long-term rentals or specific projects, we can also tailor custom solutions.
Do I need a special license to drive certain vehicles?
Most of our standard rental vehicles only require a valid standard driver's license. For specific commercial vehicles or heavier transport options, a special license may be necessary. We will inform you about any such requirements during the booking process.
Is insurance included, and what coverage does it provide?
Basic insurance is included with all rentals. We also provide clear options for additional coverage and explain responsibilities upfront to ensure you understand your protection and there are no surprises in case of damage.
How do I request a quote or book a service?
You can easily request a quote or book our services via phone at [[phonenumber]], email at [[email]], or through the online form on our Our Services page. We strive to provide quick responses and customized solutions.
What documents or information do you need from me?
For car rentals, typically we require a valid driver's license, identification, and payment information. For transport services, details about the goods (type, weight, dimensions) and delivery addresses are needed. We'll guide you through the specifics.
What types of goods can you transport, and what’s the maximum load?
Logistik 13 GmbH handles a wide range of goods, from small parcels to larger freight shipments. Our diverse fleet includes vehicles suitable for various cargo types, and we provide detailed specifications on maximum load capacities. Contact us with your specific needs for an accurate assessment.
How long will it take to deliver my shipment?
Delivery times depend on the destination, type of service, and urgency. We focus on punctual service and will provide an estimated delivery timeline when you request a quote. For urgent or same-day deliveries, please inquire about our expedited options.
Can you handle urgent or same-day deliveries?
Yes, we specialize in flexible solutions, including urgent and same-day deliveries within Brussels and surrounding areas. Our efficient planning and dedicated fleet ensure your time-sensitive shipments arrive promptly.
Are there special vehicles for sensitive or fragile cargo?
Absolutely. We offer specialized transport options for sensitive, fragile, or temperature-controlled goods. Our professional handling and appropriate vehicles ensure the safety and integrity of your cargo throughout transit.
How do you ensure safety and reliability during transport?
Safety and reliability are paramount at Logistik 13 GmbH. Our modern fleet undergoes regular maintenance, and our experienced drivers are trained in best practices. We utilize efficient planning and transparent communication to ensure your goods or passengers arrive safely and on time.
Can I customize the service for my specific needs?
Yes, a customer-centric approach is at our core. We offer tailored transport solutions and flexible car rental options to meet individual requirements. Instead of generic "one-size-fits-all" service, we provide personalized guidance and customized solutions.
What if I worry about vehicle availability, especially for last-minute rentals?
Our fleet is well-maintained and flexible, ready to meet demands. Booking is fast and simple via phone, email, or our online form, and we strive to accommodate last-minute requests efficiently.
Ready to experience the Logistik 13 difference?
Choosing Logistik 13 GmbH means gaining a dependable partner that combines speed, flexibility, safety, and personal attention. We make renting a vehicle or arranging transport simple, predictable, and stress-free. Our transparent pricing, modern fleet, and specialized expertise ensure smooth rental and transport experiences. We're glad you're here to be a part of our story – let's achieve success together.